What is Now's unified communication service?
Now offers an innovative cloud VoIP service based on Mitel’s world-leading and robust MiVoice Platform. This service provides deskphones for those businesses who prefer physical phones in their environment and works seamlessly with the Now MiCollab service for those businesses who are making the transition to Unified Communications.
MiCollab is a complete unified communications and collaboration service (sometimes called cloud PBX) provided as an integrated suite of tools that are accessed via either a PC or mobile app. Now's platform is based on Mitel's unified communication's platform with redundant media servers in both Napier and Hamilton.
Deploy in minutes and get teams working
The ever changing needs of customers and your market mean you often need to flex and adapt your teams. Now cloud communication let's you do this easily without the slow complexities of traditional phone systems.
Continuity of your business is our priority
Whether it is a deskphone, a softphone or video conferencing, with Now as long as you are "connected" you are able to collaborate and communicate. Our platform is 99.999% available through our resilient platform and network.
Extend to multi-channel contact centre
Give customers the experience they desire by managing interactions through Now Contact Centre. Let customers interact through Voice, Email, Text, Social Media, Webchat or IoT through a single contact platform.
Case Study: Powering NZs Smartest Oil Company
Oil Intel needed a smarter way to communicate within its nationwide network. Now offered them complete visibility and access to the entire team, around the country.
Case Study: Impeccable bedside manner for The Doctors
The Doctor's needed a way to manage patient communication, across three teams and four sites. Now was their one-stop-shop.
Benefits of Unified Communication
Presence
Visibility whether people you want to contact are on the phone, away from their desk or available for a video call, instant chat or other collaboration session.
Web Portal
Access key unified communications and collaboration features from remote locations using any computer or web-enabled mobile device.
Video Collaboration and Conferencing
Place a video or audio call with the click of a button, whether for a scheduled collaboration session or an impromptu meeting with staff, suppliers or customers.
Call Recording
Use of an efficient call recording system will help you deliver the best possible customer service whilst also resolving quickly any possible dispute as to who said what during a call.
Call Analytics
Gaining insight into all customer interactions is the key to maintaining excellence in customer experience. NOW call analytics provides access to data across all collaboration channels.
CRM Integration
Uncover and increase sales opportunities through linking our collaboration platform with your CRM system. Display customer details instantly to your staff, automatically record contact made with clients and mark actions for follow up.
Oil Intel
The roll-out of MiCollab by Now has been exceptionally professional. The project team was always available, made sure we had regular catch-ups and spent extensive time training staff. The roll out to our 10 locations throughout New Zealand was planned immaculately. The team saw the project through until the end and really delivered as promised. We praise the service level of Now in every aspect.
Kiwitax
Kiwitax has been using Now and the Mitel system for around a year now and we’ve found the installation and support have been very helpful over this time. Anytime we’ve had queries or little problems they’ve been fixed promptly which is important to us. The phone system works well with our team of 20 and I’d recommend this to other businesses as a great phone system and support network
Read our cloud communication product sheet for more detail.
Read our cloud communication add on's product sheet for more information on contact centre, call centre analytics, call recording and CRM integration.
Now, partnering with Mitel.
Now has partnered with Mitel to offer a world-leading unified communication platform. Now's business support teams and engineers are highly trained and qualified to deliver Mitel to meet the unique needs of New Zealand businesses. They have the backing of the local Mitel technical and sales teams should they need it.
Mitel has been delivering business communications solutions for over 40 years and boasts 4,400 worldwide employees in over 100 countries. Mitel is recognised as the world leader in unified communications and contact centre platforms by placement in Gartner's Magic Quadrant.