01/12/23
We're top of the heap!
You’re looking at the winners of 'Best Business Broadband' 2023! And we’re so proud to be recognised with this award. We know how strong (and how much bigger) our competition is, so it’s amazing to be showing them how it’s done. We think the judges summed it up for us nicely:
“Now enter every interaction with business customers aiming to build a trusted relationship. Their business NPS score of +60 speaks for itself and their actions to support business customers after cyclone Gabrielle was commendable and another example of going the extra mile.”
Shout out to our dedicated business team – you really have set a new standard here!
Pictured: (Left to right) Marie Fryer, Selena Flintoff, Hamish White.
Read more about our other wins on the night here:
15/11/23
Great relationships, great service
Our very own Te Moana Barlow Bartlett (Māori Sector Lead | Kaiarahi Pakihi Māori) was recently featured in Bay Buzz for his emerging leadership in embracing Māori culture within Now, and his work building great relationships with our SMB customer base.
Kei runga noa atu Te Moana!
09/03/22
Now Reach is now live
We've just launched a new cloud based communication platform - Now Reach. This product is ideal for businesses with anywhere from 3 to 100 users and allows you to take control of your phone systems through clever software instead of costly hardware.
If your business needs flexibilty & control when it comes to calling then Reach could be the solution you've been looking for.
Reach enables you to:
- Stay connected to your team wherever they are
- Make holiday call routing changes in minutes
- Centralise system control over multiple sites
- Gain admin level control of your systems for fast changes
- Monitor call trends to improve customer service
- Gain visibility over your monthly phone bill
Learn more about Reach here:
07/03/22
Thanks for your feedback - we're stoked, our NPS is +36
In December, we sent a survey to Now’s business customers to find out what we are doing well, and where we could do even better. We also asked customers how likely they were to recommend Now, to calculate our Net Promoter Score.
We received an epic score of +36, which is more than three times our industry average! Our business team works really hard to put our customers first and deliver great service – so it’s fantastic to hear you think we’re doing a great job. Thank you for rating us so highly, we’re proud of the result and determined to use your feedback to get even better.
One thing many customers told us, was that they wanted to hear from us more often. So we're kicking off the year with this new regular newsletter where we’ll share information about the awesome technology we can deploy to help your business, tips, and tricks to get the best from your products, customer stories, and more. Keep an eye on your inbox for more updates throughout the year.
Another year, another COVID challenge. It's not the start of the year we were hoping for, and if you’re like us, you’re probably spending a bit of time working through how to keep your business operating through all this change. If you’re grappling with the technology requirements for keeping your teams connected and working from home, give us a bell, we can help.
Marie Fryer,
GM Business Sales & Service
Read all about it
You've probably heard that our customers love us. Take a closer and find out more about what we've done for Kiwi businesses like yours in our case studies:
Reliable broadband with a local touch for Māori clothing brand