Helping Kiwi homes with technology
When it comes to technology at home, sometimes it feels like it's not as straightforward as it should be. Be it a patchy broadband connection, a painfully slow laptop, or how to set up your smart TV right, from the get-go. These little things that we're "always going to get around to" but we never do.
Our Tech Assist Specialists are the answer to your home tech frustrations, and they can do it all at your place* or over the phone.
Kristie, Hawke's Bay
"I used their Home Tech Assist service for the first time and I will absolutely use this again, it was hassle free and they arrived early and were so efficient and helpful. Really can’t say enough how great these guys are to deal with!"
Pauline, Hawke's Bay
"Thank you Jared - you left one happy person yesterday - internet sorted, speakers working, laptop connected to printer - all things angst sorted in 40mins! I have been with Now for around 3 years - cannot speak highly enough of their amazing service"
All your tech, not just broadband
We know broadband like the back of our hand, but we don't stop there. We'll take care of slow devices, deal with computer viruses, or even suggest what might be the best way to get better home security. If it's home tech, we know it. And you can too.
We can help:
- Set up Whole Home Wi-Fi for you
- Update computers and device software
- Make your device safer (virus protection and malware removal)
- Set up new devices
- Set up streaming audio or video to devices around your home
- Plan and create your smart home
- Back up music, emails, documents, and files
- And more.
We know our stuff inside out
Our team of friendly Tech Assist Specialists are trained to stay ahead of the curve when it comes to technology in the home. What's better, is that they speak your language - no jargon or hype here - they take time to show you and help you learn. Our goal is to leave you feeling that little bit more confident with your home tech.
Getting Home Tech Assist at your place
Our Home Tech Assist service is available in most main centres of New Zealand for in-home appointments and is available nationwide for remote appointments. The service requires pre-booked appointments, these will normally be scheduled between 9 am and 4 pm, Monday to Friday.
Where is it available?
Remote Assist (over-the-phone)
We offer over-the-phone Tech Assist appointments to any Now customer in New Zealand.
Our in-home service is available by appointment in the following areas:
- Auckland region
- Palmerston North
- Taranaki region
- Hawke’s Bay region
- Waikato region
- Wellington region
How much does it cost?
Pay as you go:
- In-home visit: $70 for 30mins ($140 for 1 hour)*
- Over-the-phone: $35 for 30mins
In-Home and Remote Subscription:
2 in-Home* Tech Assist visits a year and as many remote appointments as you need (all appointments need to be booked in advance). Find out what's included here
Remote (over-the-phone) Subscription:
Book as many remote Tech Assist appointments as you need (these need to be booked in advance). Find out what's included here
Call us today on 0800 438 669 to add a home tech assist subscription to your Now account.
How do I book a visit?
Call 0800 438 669 to find out more or schedule an in-home or remote appointment orrequest an appointment online.
*Please note that in-home appointments are not available nationwide, please check our list of areas we can service. There may be additional charges for travel to homes outside our free travel radius. Please contact us to find out if this would apply to you. Terms and conditions apply