An overseas number is calling me:
If an overseas number calls and hangs up - don't call back! It's most likely a fraudulent caller who will charge you when you return their call. These numbers originate from many countries so blocking them is quite difficult. We can block all incoming international calls for you, but keep in mind this would block genuine calls too. Get in touch if you need any assistance.
Someone I don't know is telling me about my computer issue:
This is quite a common scam. The caller will convince you there's an issue with your computer and try to gain access to your device. Once they have access, they'll lock the device and charge you to unlock it. If this happens, get in touch with us and we can help.
I don't want someone to call me:
We can block numbers for you - no problem. Give us a call and let us know the number. If you're unsure, take down the time / date of when this person called you. We should be able to identify and block it for you.
I've received malicious or threatening calls:
If you feel in danger, hang up and dial 111 immediately. The police will be able to assist you further. The police will contact us for caller information - so don't worry about doing this yourself.
If you don't feel threatened - but the call is still malicious, get in touch. We have options to identify and block the person that's calling you.
For further information and support about phone scammers, visit the NZ Telecommunications forum.