Now will be closing at the end of this year
For our existing residential and business customers, it is business as usual.
We will be in contact directly with all customers over the coming weeks before the end of August.
You can read more about the update in this article.
For our Residential Customers:
Check out our FAQs for more information
For our Business Customers:
*Now currently provides 300/100 Mbps plan speed to new customers on the 125GB and Unlimited plans. The last MBNZ report measuring the plan speed 300/100 Mbps is June 2025, with an average peak/busy time speed of 313/108Mbps. You may experience higher or lower speeds than this.
**National busy time average speeds (MBNZ Report 27, April 2026). You may experience higher or lower speeds than this.
Actual speeds experienced by users are affected by various factors. These can include but are not limited to: the performance of your router, location of the service you're connected to, the performance of your device, and your in-home Wi-Fi setup.
Contact Support
We are experiencing higher volumes of support requests, and are working through these in a timely manner.
To contact support or review our support articles, please visit our support hub.
Visit Support Hub or visit our FAQs for more information