Need technical support but prefer to DIY? We've got you covered. Check out our support articles to find the solution to your issue.
Get DIY Support from your smartphone
Broadband Speed Test
My broadband isn't working
What are NOW's DNS servers?
I need a public / static IP address
How do I flush the DNS cache on my computer / mobile device?
Do you support IPv6?
Big Fibre Boost
I have no dialtone on my phone
I can hear a static / crackling noise on my phoneline
I need more filters, where do I get them?
How do I use call waiting?
Why can't I call 0900 numbers?
Why does it ask for a PIN when I make a toll call?
What is voicemail and how do I get it or use it?
NOW Voice conferencing service
What is call divert and how do I get it or use it?
Does NOW support VoIP (Voice over IP)?
Getting malicious or scam calls?
Report a scam or malicious calls
Get DIY Wi-Fi support from your smartphone
Can I connect my smartphone / tablet to my WiFi network?
How do I change my Wi-Fi password?
How do I change my network frequency and/or channel?
What is the range of my router?
Can I use my own router?
Setting up your Deco whole home wi-fi kit
Setting up your Netcomm NF18ACV router
What's my Wi-Fi password?
Why can't I access the Router Settings?
How can I set up port forwards?
I can't receive email.. help!
What are NOW's email settings?
What is SMTP-AUTH and how do I get it?
How do I change my email password?
Can I access my emails from my mobile device?
I've forgotten my NOWmail username or password. Help!
How do I access NOW Webmail?
Mobile device email settings
Get in touch
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Our local team can show you how.
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(0800 438 669)