Need technical support but prefer to DIY? We've got you covered. Check out our support articles to find the solution to your issue.
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How can I test the speed of my broadband, I think its slow?
I have no internet, what can I check?
What are NOW's DNS servers?
I need a public / static IP address
How do I flush the DNS cache on my computer / mobile device?
Do you support IPv6?
Big Fibre Boost
I have no dialtone on my phone
I can hear a static / crackling noise on my phoneline
I need more filters, where do I get them?
How do I use call waiting?
Why can't I call 0900 numbers?
Why does it ask for a PIN when I make a toll call?
What is voicemail and how do I get it or use it?
NOW Voice conferencing service
What is call divert and how do I get it or use it?
Does NOW support VoIP (Voice over IP)?
Getting malicious or scam calls?
Report a scam or malicious calls
Get DIY Wi-Fi support from your smartphone
Can I connect my smartphone / tablet to my WiFi network?
How do I change my WiFi password?
How do I change my network frequency and/or channel?
What is the range of my router?
Can I use my own router?
Setting up your Deco whole home wi-fi kit
Setting up your Netcomm NF18ACV router
What's my Wi-Fi password?
Why can't I access the Router Settings?
How can I set up port forwards?
I can't receive email.. help!
What are NOW's email settings?
What is SMTP-AUTH and how do I get it?
How do I change my email password?
Can I access my emails from my mobile device?
I've forgotten my NOWmail username or password. Help!
How do I access NOW Webmail?
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