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Technical support

Need technical support but prefer to DIY? We've got you covered. Check out our support articles to find the solution to your issue.

I need help with my broadband.

  • How can I test the speed of my broadband, I think its slow?

  • I have no internet, what can I check?

  • What are NOW's DNS servers?

  • I need a public / static IP address

  • How do I flush the DNS cache on my computer / mobile device?

  • Do you support IPv6?

I need help with my phoneline.

  • I have no dialtone on my phone!

  • I can hear a static / crackling noise on my phoneline!

  • I need more filters, where do I get them?

  • How do I use call waiting?

  • Why can't I call 0900 numbers?

  • Why does it ask for a PIN when I make a toll call?

  • What is voicemail and how do I get it or use it?

  • NOW Voice conferencing service

  • What is call divert and how do I get it or use it?

  • Does NOW support VoIP (Voice over IP)?

  • Getting malicious or spam calls?

I need help with my WiFi.

  • Can I connect my smartphone / tablet to my WiFi network?

  • How do I plug my router in?

  • How do I change my WiFi password?

  • How do I change my network frequency and/or channel?

  • What is the range of my router?

I need help with my router.

  • Can I use my own router?

  • How do I plug my router in?

  • Why can't I access the Router Settings?

  • How can I set up port forwards?

  • What's my WiFi password?

I need help with my email.

  • I can't receive email.. help!

  • What are NOW's email settings?

  • What is SMTP-AUTH and how do I get it?

  • How do I change my email password?

  • Can I access my emails from my mobile device?

  • I've forgotten my NOWmail username or password. Help!

  • How do I access NOW Webmail?

Still need help?

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