Is the phone plugged in?

That was cheeky. Sorry! More specifically, check that your phone is secured connected to jackpoint.
If you're using a filter (.. and you know you should), make sure you hear a 'click' when you connect the cables in.


Is there an issue with your jackpoint?

Try plugging the phone into another jackpoint in your home. If it works, you may need to get one of our field technicians, or an electrician, to check out the faulty jackpoint.



Is there an issue with the phone?

If you have more than one phone, try dialing a number from it.If it works, you might need to get the cabling checked. Or it could be a faulty phone.Call us and we can run through options for you.



New to NOW (or have you moved into a new address)?

If you are waiting for NOW to connect services, or have moved into a new address, the connection might not be ready.
Call us and we can help you out.


5. Do you have an internet connection?

Chances are, if there is a line fault, both your internet and phone will be down. Try to load a few websites to test. If the internet doesn't work, you may need to give us a call to investigate further.

Still need help?

Get in touch