Where do I call for help with my Home services?
It’s nice to hear a friendly voice at the end of the line, and even nicer to know that voice is only a few kilometres away. Our support teams are based in sunny Napier, and the garden city, Christchurch.
Where to call for Business service and support?
Our friendly support team is here to help, no matter what you need. With teams based close to home in Napier and Christchurch, there isn't far to go for help.
Send us an email
If you’d prefer to email a question, we do that too of course. You’ll receive a speedy, friendly reply from one of our support team in our Napier HQ, or from our helpful team in Christchurch.
Account Service and Support Hours
All customers can reach our customer service teams during the following hours:
Weekdays - 8am to 7pm
Saturday - 9am to 1pm
*These vary on public holidays
Technical Support Hours
All customers can reach our technical support teams during the following hours:
Weekdays - 8am to 9pm
Saturday - 8.30am to 5pm
Sunday - 8.30am to 5pm
*These vary on public holidays
After a quick fix?
If you are having an issue with your Wi-Fi such as slow speeds, disconnections, setup issues, dead spots, or bad video quality, try our DIY quick fix smartphone app, Now Assist.
We also have support articles for help with technical issues, your account, and information on products and services.
Napier
Now NZ - Tech Collective
2 Bridge Street
Ahuriri
Napier 4110
Office hours:
8:30am to 5pm Monday - Friday
Postal address:
PO Box 3033
Hawke's Bay Mail Centre
Napier 4142
Christchurch
Now NZ Christchurch Business Hub
68 Fitzgerald Avenue,
Christchurch Central City
Christchurch 8011
Office hours:
Call for appointment
Postal address:
68 Fitzgerald Avenue,
Christchurch Central City
Christchurch 8011