General Residential Terms and Conditions
Residential Customer Terms and Conditions
NEW - Residential General Service Terms and Conditions (Coming into effect from 1 May 2025)
Service Terms
Residential Broadband Service Terms
Residential Phoneline and Calling Service Terms
Residential Billing Postage Costs
Residential Home Tech Assist Service Terms
Residential Wiring Maintenance Service Terms
Residential Whole Home Wi-Fi Router installment terms
Product and Promotional Offer Terms
Broadband Product Offer Terms (TCF disclosure)
Special Terms
Vulnerable Customer Device Use Terms
For prior versions no longer in effect, please see previous Residential Terms and Conditions