Simple broadband issues at home – sorted.
Now Assist is great when you need to find and sort simple issues with your broadband like; slow speeds, connection problems, buffering video and patchy Wi-Fi coverage. With a tap of a button Now Assist can look into how your broadband connection is performing and highlight areas where it could do with a tune-up.
The great thing about Now Assist is that you can connect easily to one of our tech support team if you’re having trouble sorting the issue on your own. The app is free for Now customers.
Your personal problem solver
Annoying patchy Wi-Fi signal? B-b-b-buffering video streams? Device connection problems, or just slooooow speeds? Now you can help yourself with the Now Assist app.
The app scans your home Wi-Fi to spot any problems. It then provides you with personalised step-by-step instructions for suggested fixes, or a unique session code if you want our support team to do it for you.
If you'd rather have someone talk through the fix with you, you can. Our award-winning support team use Now Assist to provide remote assistance, using your unique session code.