Tech support from your smartphone

NOW Assist is our handy app for your smartphone that allows you to quickly understand issues you might be having with your internet. It provides clever prompts to fix common problems. Do it yourself, at your place, sorted.

Download, diagnose, sort it.

Get it free - available on Android or iOS

Get the NOW Assist app

Pinpoint any issues

Let our app look for and identify any common internet issues you're having at your place.

DIY Quick Fix

The app will provide you with easy-to-follow instructions for anything that is a quick fix.

Supercharged support

NOW Assist helps our support team get to the bottom of your issue quickly and solve it.

Simple broadband issues at home – sorted.

NOW Assist is great when you need to find and sort simple issues with your broadband like; slow speeds, connection problems, buffering video and patchy Wi-Fi coverage. With a tap of a button NOW Assist can look into how your broadband connection is performing and highlight areas where it could do with a tune-up.

The great thing about NOW Assist is that you can connect easily to one of our tech support team if you’re having trouble sorting the issue on your own. The app is free for NOW customers.

thinking about computer problem small.jpg

Your personal problem solver

Annoying patchy Wi-Fi signal? B-b-b-buffering video streams? Device connection problems, or just slooooow speeds? Now you can help yourself with the NOW Assist app.

DIY Diagnostics

The app scans your home Wi-Fi to spot any problems. It then provides you with personalised step-by-step instructions for suggested fixes, or a unique session code if you want our support team to do it for you.

Supercharged Support

If you'd rather have someone talk through the fix with you, you can. Our award-winning support team use NOW Assist to provide remote assistance, using your unique session code.