Option 1: Pay Online (Fastest)
Pay your overdue balance using MyNow.
Once payment is made, your internet services will automatically reconnect within 1-2 hours.
Need Urgent Help?
If your services do not reconnect automatically, or if you need urgent assistance, please contact our Customer Support team:
- Business Customers: 0800 669 249
- Residential Customers: 0800 438 669
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Paying by Bank Transfer
You can make a payment by bank transfer to NOW New Zealand Limited.
- Bank: Kiwibank
- Account Number: 38-9018-0625106-00
Important:
Please enter your 12-digit Account ID (3133xxxxxxxx) in the payment reference field (sometimes labelled “On their statement” or “Their details”).
If the correct reference is not provided:
- Your payment will be refunded
- Your services will not be reinstated until payment is correctly received and applied
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Direct Debit Customers
If you have an active Direct Debit set up, any overdue balance must be paid first before your Direct Debit can resume.