Can I use my own router?

Yes, in most cases, you will be able to use your existing router on our network.

Your router may require configuration changes which will require access to the administrative settings. Please consult your router's manual for information on how to access these settings.

If it's all a bit techy, feel free to drop your router off at our Napier hub and we'll get it sorted in no time or give our Technical Support team a call - 0800 438 669 (option 2).

ADSL2+ Settings:

• Username: Please use your Now account number for this field.
• Password: Please use your Now account number for this field.
• Connection Type: PPPoA
• Encapsulation Mode: VC-MUX
• VPI: 0
• VCI: 100

VDSL Settings:

• Username: Please use your Now account number for this field.
• Password: Please use your Now account number for this field.
• VLAN: On
• VLAN ID: 10
  
  

Fibre Settings:

• Everyday fibre router (NF18MESH)
• Whole Home Wi-Fi unit

For customers after December 2021:

• Connection type: PPPoE (Or WAN)
• Username: Please use your Now account number for this field.
• Password: Please use your Now account number for this field.
• VLAN: On
• VLAN ID: 10

For customers before December 2021:

• Connection type: PPPoE (Or WAN)
• Username: Please use your Now account number for this field.
• Password: Please use your Now account number for this field.
• VLAN: Off

Guides:

We also have specific guides below, so check and see if your router is in the list. Let us know if we're missing your router.

ADSL2 Guides

• TP Link (Generic instructions) ADSL settings.

VDSL Guides

• Linksys X6200 VDSL settings.
• Netcomm NF15ACV VDSL settings.
• Spark Huawei HG630B VDSL settings.
• Spark Huawei HG659b VDSL settings.
• Vodafone Huawei HG659 VDSL settings.
  

Fibre Guides

VLAN On:

• Vodafone Huawei HG659
• TP Link Archer AX10_AX1500
• Spark Huawei HG659b
• Asus (Generic Guide)
• TP Link AX3000
• Generic D'Link Router Guide
• Netcomm NF18ACV
• Skinny&Spark - Arcadyan VRV9517

Asus Guide is also applicable for these routers:

• AX55
• AX56 (also a 4G router)
• RT-AX56U
• RT-AX58U
• RT-AX59U
• RT-AX68U
• RT-AX69U
• RT-AX86U
• AC2900

VLAN OFF:

• ASUS RT-AC66U fibre settings.
• ASUS RT-AC86-88U fibre settings.
• ASUS RT-AC5300 fibre settings.
• ASUS RT-N10E fibre settings.
• ASUS RT-N12 fibre settings.
• ASUS RT-N16 fibre settings.
• ASUS RT-N56U fibre settings.
• Fritz Box 7360 fibre settings.
• Linksys X6200 fibre settings.
• Linksys XAC1200 fibre settings.
• Netcomm NB16DG fibre settings.
• Netcomm NF4V fibre settings.
• Netcomm NF5 fibre settings.
• Netcomm NF8AC fibre settings.
• Netcomm NF15ACV fibre settings.
• Netgear D6220 fibre settings.
• Netgear D7000 fibre settings.
• Vodafone Huawei HG659 fibre settings.
• Spark Huawei HG630B fibre settings.
• Spark Huawei HG659b fibre settings.
• TP Link ARCHER C7 (V4) fibre settings.
• TP Link Archer D2 fibre settings.
• TP Link TD-W8960 fibre settings.

* Please note - The current firmware supplied by Netgear may throttle your Ultra Fibre speeds. We've tested one in our office and the download speeds max at around 400Mb/s. That's plenty fast for most people, but yeah, just thought you should know.

What isn't compatible?

Vodafone's UltraHub isn't compatible with our network. This is because their firmware doesn't allow you / us to make the necessary changes to configure it correctly. Honestly, we did try.