Yes, in most cases, you will be able to use your existing router on our network.

Your router may require configuration changes which will require access to the administrative settings. Please consult your routers manual for information on how to access these settings.

If it's all a bit techy, feel free to drop your router off to our Napier hub and we'll get it sorted in no time.

ADSL2+ Settings:

  • Username: Please use your NOW account number for this field.
  • Password: Please use your NOW account number for this field.
  • Connection Type: PPPoA
  • Encapsulation Mode: VC-MUX
  • VPI: 0
  • VCI: 100

VDSL Settings:

  • Username: Please contact us for your VDSL username
  • Password: You do not need a specific password. Just enter your NOW account number.
  • VLAN: On
  • VLAN ID: 10

Fibre Settings:

  • Connection type: PPPoE (Or WAN)
  • Username: Please contact us for your Fibre username
  • Password: You do not need a specific password. Just enter your NOW account number.
  • VLAN: Off

Guides:

We also have specific guides below, so check and see if your router is in the list. Let us know if we're missing your router.

* Please note - The current firmware supplied by Netgear may throttle your Fibre Xtreme speeds. We've tested one in our office and the download speeds max at around 400Mb/s. That's plenty fast for most people, but yeah, just thought you should know.

What isn't compatible?

Vodafone's UltraHub isn't compatible with our network. This is because their firmware doesn't allow you / us to make the necessary changes to configure it correctly. Honestly, we did try.

Still need help?

Get in touch