Three times a winner
We're over the moon to announce we've taken out the top spot in the Canstar 'Most Satisfied Customers' awards for the THIRD YEAR RUNNING!
Not only that but we achieved a PERFECT SCORE, that's 5-stars across the board, woo-hoo!
Canstar asks New Zealanders what they think of their broadband provider and categorieses their ratings by these topics:
- Overall Satisfaction
- Bill Clarity
- Clarity of Contract
- Customer Service
- Flexibility of Contract
- Network Performance
- Value for Money
Once again we've proven you don't need to be the biggest to be the best.
Simply the best
Oops - we did it again! That's 4 years in a row winning
'Best Customer Support' PLUS we took out the main event -
'Broadband Provider of the Year 2021' at the recent NZ Compare Broadband Awards.
Thanks to our customers for joining Now on our journey to bring service back to the telecommunications industry and for rating us so highly.
Our team is dedicated to giving the highest level of customer service day in day out and awards like this are a great reminder that we're getting it right!
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Network operator Chorus announced that from December (2021) it will triple the download speed of its most popular Ultrafast Broadband (UFB) plan* used by more than 600,000 consumers while keeping the same wholesale pricing for two years.
“As a ‘challenger telco’, Now has always stood for - and built a very successful business on - bringing consumers market choice and access to the products and services that best fit their needs at a fair price.” says White.
“So, when Chorus voluntarily offers a benefit to broadband providers like Now we see it as our duty to ensure the benefit is passed straight through to our customers.”
“However, we are aware some bigger players in the industry may consider taking the Chorus benefit for themselves and seeing this as an opportunity to make more money.”