Our triple win!

It was a triple header recently for the Now team as we took out some of the most coveted awards at the 2023 NZ Compare Awards night in Auckland. Sounds easy, but it’s tough to be up against such strong competitors and come away with any wins – let alone three!

We continually focus on giving our customers the exceptional service they deserve, and once again we’ve grafted hard throughout the year to reclaim our crown, taking out 'Best Customer Support' for Broadband for the fifth time! We also won the main category award 'Broadband Provider of the Year' for the second time. The judges had this to say about us:

“Really feels like Now is part of their community even as they expand, they are keeping the local, family feel — commendable customer service stories and processes.”

And while we’re at it we took out another win, for the first time – 'Best Business Broadband', a huge win for our dedicated business team – being small but mighty strikes again!

Learn more about the awards here

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The people have spoken!

Consumer NZ has awarded us the 'People's Choice for Internet' award for 2022! They surveyed 2000 New Zealanders and we topped the charts. We're absolutely stoked not only to be recognised, but that yet again we've beaten the biggest brands in our category to take the win. In fact, it seems like the smaller you are the better you do - well we know that's at least true for us, we're small but mighty!

Learn More About The People's Choice Award


We’re SiteWise Green!

We have been awarded the green rating (75% plus) in our SiteWise assessment. The green rating means we have quality health and safety systems for employees, contractors, and subcontractors.

SiteWise assessments are conducted by Site Safe, a not-for-profit organization, specialized in health and safety training and delivery in construction and related industries.

What is SiteWise Green?

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Why we're not happy with wholesale price increases

We'll always be the champions of what is right for our customers - whether it's something happening in the telecommunications industry or something within Now we will always do our best to help.

Since March 2022 we've been aware of proposed broadband price increases. We fought against the changes because we don't believe they're justified.

We may have lost this round, but the fight isn't over - we'll continue working to ensure our customers get the most value from us, and we'll happily hold the industry to account when we don't agree with what is happening.

Read the full article here


Three times a winner

We're over the moon to announce we've taken out the top spot in the Canstar 'Most Satisfied Customers' awards for the THIRD YEAR RUNNING!

Not only that but we achieved a PERFECT SCORE, that's 5-stars across the board, woo-hoo!

Canstar asks New Zealanders what they think of their broadband provider and categorises their ratings by these topics:

- Overall Satisfaction

- Bill Clarity

- Clarity of Contract

- Customer Service

- Flexibility of Contract

- Network Performance

- Value for Money

Once again we've proven you don't need to be the biggest to be the best.

We're top of the table - take a look


Simply the best

Oops - we did it again! That's 4 years in a row winning

'Best Customer Support' PLUS we took out the main event -

'Broadband Provider of the Year 2021' at the recent NZ Compare Broadband Awards.

Thanks to our customers for joining Now on our journey to bring service back to the telecommunications industry and for rating us so highly.

Our team is dedicated to giving the highest level of customer service day in day out and awards like this are a great reminder that we're getting it right!

Read more about the awards here

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Network operator Chorus announced that from December (2021) it will triple the download speed of its most popular Ultrafast Broadband (UFB) plan* used by more than 600,000 consumers while keeping the same wholesale pricing for two years.

“As a ‘challenger telco’, Now has always stood for - and built a very successful business on - bringing consumers market choice and access to the products and services that best fit their needs at a fair price.” says White.

“So, when Chorus voluntarily offers a benefit to broadband providers like Now we see it as our duty to ensure the benefit is passed straight through to our customers.”

“However, we are aware some bigger players in the industry may consider taking the Chorus benefit for themselves and seeing this as an opportunity to make more money.”

What a scoop - read the full story here