There's nobody quite like you
Our customers are just that, customers - not numbers. We pride ourselves on going that extra bit further, to make your life a little bit easier and more enjoyable.
Rosemarie, New Plymouth
“Personal service. Following through. Prompt responses to all queries. People who care about their customers. People who know what they are doing and what they are talking about. To find all of these qualities is rare in this day and age. If the technical side proves to be as good once we are up and running after 27th December, I will be recommending to friends and acquaintances that once their current contracts have run out, they should switch over.”
Pauline, Hawkes Bay
"Thank you, Jared - you left one happy person yesterday - internet sorted, speakers working, laptop connected to printer - all things angst sorted in 40mins! I have been with NOW for around 3 years - cannot speak highly enough of their amazing service."
"Now look, I have been with them all - I know only too well the long wait to have calls answered, if it is answered at all, the dismissive corporate speak, the difficulty understanding what is being said - or being understood due to language barriers.
So very refreshing to actually feel valued.- great customer service, phone is answered promptly, relaxed knowledgeable people. Nothing seems too much trouble and they really do focus on solutions. Good pricing too."
The help you need, when you need it
It's not just about answering the phone (although we do that pretty quickly). It's about working with you to understand how your home or office can get the most from the internet and technology. You can reach us online, over the phone or we'll even pop out to your place.
"The mark of a great business often comes down to how they solve problems and you guys have this totally nailed! After 4 years great service and a recent modem problem your response and support was 2nd to none. Technological issues are a challenge for many and your ability to read and support clients with their individual needs is impressive. THANK YOU."
Kristie, Hawkes Bay
"I used their Techspert service for the first time and I will absolutely use this again, it was hassle free and they arrived early and were so efficient and helpful. Really can’t say enough how great these guys are to deal with!"
”NOW! The best customer service. Always so friendly on the phone AND in person! Always happy to help and make sure if there is a problem it is sorted ASAP! I always recommend NOW to friends who are wanting the best internet service.”
A relationship we don't intend on breaking
Rest assured, we're in this for the long-haul and we think you will be too.
“I've been a NOW customer for approximately 5+ years and everything that we've had to do with NOW has been very positive, problems handled instantly and in a very professional manner and service second to none as illustrated with my latest request although it was a very simple one. the incentives offered for referrals etc... also very well received. Most others in the industry could learn a lot from NOW !! Could very easily have been an 11 out of 10 !! Cheers.”
“Personable staff, easy to deal with and a blindingly good connection. Carries our monitored alarm, phone voice messaging - great speed and all very competitive. Especially I like dealing with happy clever people on the phone (who are eager to solve problems) rather that a series of automated sets of instructions - to leave a message !!!!”
“My wife and I just moved to Now, and we couldn't be happier. Yes, switching from our old provider was somewhat of a headache, but the team made it so easy for us. Now that we're here, we're here to stay. Everyone from the customer service representatives, to the Techsperts that assisted us when we had any tech specific questions, a huge thank you to all of you. We're officially here to stay.”