On your scope appointment, the local fibre company (or one of the contractors) will meet you at your home.

The point of this visit is to decide how the fibre will be installed into your property. They'll explain the different installation methods and how it will impact your home. The contractor is obligated to listen to your requirements and consider them when designing the installation plan.

Changing the way your fibre is installed can be costly once it's connected, so it's important to get this right the first time around.

Key points to consider:

  • Let the contractor know if you have any medical or security alarms. This way they can ensure they continue to work when you're fibre is connected on install day
  • If you have jackpoints for the phoneline, make sure they know about them. Then the existing home wiring can be integrated into the new fibre line.
  • Show the contractor where your router is. They'll try to place the fibre equipment in the same place. This may not be possible, but they'll work with you to come up with a suitable alternative.

It's a good idea to request an emailed copy of this design plan. That way you'll have documentation of how the installation is going to be achieved.

If you're unhappy with any aspect of the design plan, let them know. Their job is to install fibre in a way that's been agreed by you. Of course, if you need our help, get in touch.

Still need help?

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